The Complete Solution
More than just a dialing system, Aremis provides a complete solution that is both easy and intuitive. The solution consists of four key components which are outlined below.
Aremis Calendar
The built-in calendar system provides a dynamic, easy-to-use interface to manage all of your schedules and appointments. Create new events simply by clicking on the specific time and date, or by selecting them through the picker interface. If you make a mistake or need to update times you can quickly re-arrange the schedule by dragging and dropping. To make entries eligible for automatic reminder calls just add phone numbers and let Aremis do the rest. The system also supports unlimited dynamic calendars so you can manage multiple staff members and overlapping schedules with ease.
Call Configurations
Make calls flow the way that you want by using Aremis Call Configurations. Each configuration controls what the reminder call will sound like and how it will interact with the end user. You specify what message(s) get played, the information that gets passed along, and any actions to be performed in response to user feedback. You can do everything from creating simple uniform reminders to having callers be able to confirm, request reschedules or even transfer directly to your staff or voicemail at the push of a button.
Dialer Manager
Control how and when calls are placed using the powerful Dialer Manager. Select your Call Configuration and the Calendar that you want calls to be placed for and let Aremis do the rest! For finer control you can specify the time and days of the week when reminder calls will be made, along with the number of days in advance for the notifications. If you deal with a very high volume of appointments you can even configure multiple calls to be made concurrently in order to ensure all of your clients receive their reminders on time.
Call History and Reports
In addition to generating realtime emails Aremis also has the ability to keep full detailed call logs. All of the information used in each call is stored, along with the call status (Answered, Busy, etc), user's response (if given), and the time and date that the reminder was made. This gives administrators a quick and easy way to view the effectiveness of the system and to help assess the effectiveness of staff in handling appointment rescheduling and cancellation requests. Summary data can also be exported for use in spreadsheet applications to assist in developing efficiency analytics and reports.