Comparison to other systems - Mitel 5000
The Mitel 5000 series platform is a hybrid communications system designed to meet the needs of medium to large customer bases. Below is a brief comparison of features between Toben and the Mitel 5000. Hold your mouse over any Feature to for a more detailed explanation.
Voicemail Features
| Feature | Toben | Mitel |
|---|---|---|
| Available Mailboxes | Unlimited | Integrated 4-16 depending on licensing. Additional mailboxes require Mitel voicemail server |
| Voicemail/Email Integration | Included | Optional |
| Ability to record calls to voicemail | Included | Included |
| Voicemail broadcasting/distribution | Included | Not Available |
| Mailbox sharing | Included | Requires Mitel voicemail server |
| Web-based access to voicemail | Included | Requires Mitel voicemail server |
| Multiple directories for Auto Attendants | Included | Not Available |
| Physical Storage | Solid-state (no moving parts) | Solid-state (no moving parts) |
System Features
| Feature | Toben | Mitel |
|---|---|---|
| Follow-me call routing | Included, Unlimited | License-fee activated per user, per phone number. Maximum 5 devices/user. |
| Call Detail Recording | Included | Included |
| Call Queuing/Agent system | Included, Unlimited | Included with fee for additional agents |
| Multi-level Auto Attendant | Included | Included |
| Remote Desking | Included | Included |
| Hot Desking | Included | Additional License fee |
| Hunt/Ring Groups | Included | Included |
| Blacklisting | Per phone and system wide | Not Available |
| Time-based automation | Included | Not Available |
| Call Parking | Included, multiple parking lots | Supported through complex use of hunt groups and Phantom extensions |
Admin Features
| Feature | Toben | Mitel |
|---|---|---|
| Admin Interface | Web-based, no software required | Requires proprietary software client to be installed |
| Remote Administration | Included | Requires additional configuration and offsite software |
| Web-based speed dials and programmable features | Included | Not Available |
Costs
| Feature | Toben | Mitel |
|---|---|---|
| Fee per phone | No fee, hardware cost of phone only | License-fee per user plus cost of phone |
| Fee per mailbox | No fee, unlimited mailboxes | License-fee per mailbox; additional voicemail server required for larger quantities of mailboxes |
| Fee per Trunk | No fee for SIP trunks (includes unlimited support) | License-fee trunk |